Shop Policies

Welcome

Hello + welcome to the shop! We hope you find a little something that speaks to you. All the juicy details are below, but you can always email us at orders@kellyraeroberts.com with your questions – I (or my creative assistant extraordinaire) will be happy to help you. Also, be sure to check out the FAQ page for more information.

Payment

* Payment is accepted via the PayPal site (which accepts all major credit cards even if you don’t have a PayPal account).
*Please note that you will be briefly taken out of this site while you pay for your order at PayPal. You will then be redirected back to this site after your payment has been made. You will also receive an order confirmation email from us (we are super thorough).
* We are unable to accept money orders or checks at this time.

Shipping

* We like to keep things simple over here, so we charge a flat rate of $5 for shipping no matter how much you order (so, fill up your cart!).
* All orders are carefully packaged and shipped once payment has been confirmed via PayPal. We typically ship once a week.
* All orders are shipped via USPS, First Class mail/Parcel Post unless it’s an original painting (we ship those via Priority Mail with insurance and delivery confirmation).
* Please be sure your shipping address is correct as we are not responsible for orders shipped to the wrong location. We are also not responsible for additional postage to re-ship the order if the package has been returned to us for any reason (unless we mistakenly shipped it the incorrect address, of course).
* Once your order has been shipped, we will send you an email letting you know your package has been shipped. All packages receive a tracking number via the postal service. Though we don’t expect it to happen, we are not responsible for lost or damaged items.

International Shipping

* At this time, we are unable to process international orders. However, we are familiar with a few online vendors that sell Kelly Rae products that DO ship internationally. Please email us at orders@kellyraeroberts.com for further information.

Refunds

We want you to be happy with your purchase. Although we cannot offer refunds, we’ll be happy to offer an exchange. Please email us within three days of receiving your order at orders@kellyraeroberts.com to discuss the details. Please note that we are not responsible for shipping fees on exchanged items. Also, we cannot accept returns on dated items, such as calendars + datebooks. Thank you!

Gratitude

Huge thanks for your continued support of my work. I am unendingly thankful for the opportunity to make a living creating art. It’s been my life’s wildest dream, complete with ebbs and flows, triumphs and learning curves, but most importantly gratitude, gratitude, gratitude. Thank you…
 
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